Voice Telecom Analyst - Associate
UPMC is looking for a Voice Telecom Analyst Associate to join their team.
This position will be fully on-site and will have 24 7 on-call rotation periods.
Remote site support is a necessity and travel to remote sites is a possibility with mileage reimbursement.
Why work at UPMC? At UPMC, we develop strong leaders who support and engage incredible team members.
Together, we create an exceptional UPMC Experience for our co-workers and our patients.
A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market.
UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
AWARD-WINNING WORKPLACE:
Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
We have a rewarding career ladder to grow your career with UPMC.
Purpose:
Is responsible for the day-to-day maintenance and support of the Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units.
Reviews, organizes, communicates and records all requests for voice services.
Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
Works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities.
This position also interacts with vendors and suppliers.
Responsibilities:
Network/Telecomm Programming/Sys Analysis - Assists in the implementation and maintenance of data or voice and data communication networks.
Assists in developing basic communication software interface programs.
Tests and documents telecommunications software and protocols, under supervision.
Monitors and Tests hardware (e.
g.
, PBXs).
Developing working knowledge of multiple communications protocols.
Network & Communication System Administration and Control - Oversees the administrative function for the in-house telephone systems.
Coordinates telephone equipment moves and installation.
Implements voice communication software changes.
Monitors telephony systems for errors.
Trains UPMC users on voicemail.
Prepares purchase orders for phone equipment.
Administers calling cards.
Analyzes billing and performs studies to ensure desired level of service.
Comply with UPMC, ISD, and ISD Technical Services Department Policies and Procedures.
Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
This requires 24 hours per day, 7 days per week availability during the stand by period.
The frequency varies based upon the number of colleagues in the rotation.
Troubleshoot Telecom and circuit issues.
Maintain communication with management on all issues, including critical and widespread outages.
Attend ISD and related meetings, as required.
Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Provide support as required by ISD's Disaster Recovery Plan.
Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.
Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases.
Monitor and troubleshoot problems, to ensure proper service delivery.
Networking Planning and Engineering - Understands and explains network topologies and protocols.
Understands and explains network hardware.
Troubleshoots simple network problems.
Assists with network sizing.
Assists with network trouble-shooting.
Assists with installation and support of networks, including LAN/WAN/WLAN systems.
Perform technical adds, moves and changes on network PBX systems.
Perform necessary quality tests to ensure integrity of adds, moves and changes.
Voice / Telephony Technology - Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks.
Demonstrates ability to understand the rationale for a particular telephony system design.
Displays understanding of current planned telephony system service levels.
Displays ability to troubleshoot telephony system.
Applies basic understanding of voice network security features.
Demonstrates basic understanding of telephony management systems and utilities.
Qualifications:
Qualifications:
Typically has familiarity with voice communications infrastructure design and support through education or practical experience.
Mastery of the essential basic knowledge base for an IT professional.
Ability to perform basic/standard IT procedures and protocols.
Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Preferred
Qualifications:
Previous experience with Voice over IP, Analog or Digital PBX systems.
LAN/WAN knowledge is preferred.
Understanding of cabling infrastructure.
Licensure, Certifications, and Clearances:
Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran Recommended Skills Administration Billing Business Planning Communication Communications Protocols Computer Networks Estimated Salary: $20 to $28 per hour based on qualifications.
This position will be fully on-site and will have 24 7 on-call rotation periods.
Remote site support is a necessity and travel to remote sites is a possibility with mileage reimbursement.
Why work at UPMC? At UPMC, we develop strong leaders who support and engage incredible team members.
Together, we create an exceptional UPMC Experience for our co-workers and our patients.
A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market.
UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
AWARD-WINNING WORKPLACE:
Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
We have a rewarding career ladder to grow your career with UPMC.
Purpose:
Is responsible for the day-to-day maintenance and support of the Telecommunications systems, including adds, moves and changes on PBX, Voice Mail, wiring support, and maintenance of all voice related databases at UPMC and affiliated business units.
Reviews, organizes, communicates and records all requests for voice services.
Provides technical assistance to departmental personnel, clients, vendors, and other parties as assigned.
Works closely with all UPMC departments and business units, ISD departments and/or groups, as required, to meet business objectives, resolve problems, provide technical assistance in accordance with assigned responsibilities, and when necessary, coordinates with other telecommunications resources in carrying out the assigned responsibilities.
This position also interacts with vendors and suppliers.
Responsibilities:
Network/Telecomm Programming/Sys Analysis - Assists in the implementation and maintenance of data or voice and data communication networks.
Assists in developing basic communication software interface programs.
Tests and documents telecommunications software and protocols, under supervision.
Monitors and Tests hardware (e.
g.
, PBXs).
Developing working knowledge of multiple communications protocols.
Network & Communication System Administration and Control - Oversees the administrative function for the in-house telephone systems.
Coordinates telephone equipment moves and installation.
Implements voice communication software changes.
Monitors telephony systems for errors.
Trains UPMC users on voicemail.
Prepares purchase orders for phone equipment.
Administers calling cards.
Analyzes billing and performs studies to ensure desired level of service.
Comply with UPMC, ISD, and ISD Technical Services Department Policies and Procedures.
Additionally, this position may be required to maintain a stand by status as part of a rotation within the team.
This requires 24 hours per day, 7 days per week availability during the stand by period.
The frequency varies based upon the number of colleagues in the rotation.
Troubleshoot Telecom and circuit issues.
Maintain communication with management on all issues, including critical and widespread outages.
Attend ISD and related meetings, as required.
Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Provide support as required by ISD's Disaster Recovery Plan.
Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.
Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases.
Monitor and troubleshoot problems, to ensure proper service delivery.
Networking Planning and Engineering - Understands and explains network topologies and protocols.
Understands and explains network hardware.
Troubleshoots simple network problems.
Assists with network sizing.
Assists with network trouble-shooting.
Assists with installation and support of networks, including LAN/WAN/WLAN systems.
Perform technical adds, moves and changes on network PBX systems.
Perform necessary quality tests to ensure integrity of adds, moves and changes.
Voice / Telephony Technology - Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks.
Demonstrates ability to understand the rationale for a particular telephony system design.
Displays understanding of current planned telephony system service levels.
Displays ability to troubleshoot telephony system.
Applies basic understanding of voice network security features.
Demonstrates basic understanding of telephony management systems and utilities.
Qualifications:
Qualifications:
Typically has familiarity with voice communications infrastructure design and support through education or practical experience.
Mastery of the essential basic knowledge base for an IT professional.
Ability to perform basic/standard IT procedures and protocols.
Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.
Preferred
Qualifications:
Previous experience with Voice over IP, Analog or Digital PBX systems.
LAN/WAN knowledge is preferred.
Understanding of cabling infrastructure.
Licensure, Certifications, and Clearances:
Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran Recommended Skills Administration Billing Business Planning Communication Communications Protocols Computer Networks Estimated Salary: $20 to $28 per hour based on qualifications.
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