Competitive Intelligence Analyst
Harrisburg, PA Harrisburg, PA Full-time Full-time Estimated:
$59.
6K - $75.
5K a year Estimated:
$59.
6K - $75.
5K a year Position Description:
Capital Blue Cross has an exciting opportunity for a Competitive Intelligence Analyst to join our award-winning organization.
Since 2014, Capital Blue Cross has scored higher than all health insurance providers publicly measured in the American Customer Satisfaction Index (ACSI) and is proud to be named a Best Places to work in PA, Harrisburg Magazine's Simply the Best, and Highest Member Satisfaction J.
D.
Power Award.
Responsibilities and
Qualifications:
Duties and
Responsibilities:
Provide market intelligence expertise, monitor, track, research and analyze market/competitor/industry data including threats and trends, synthesize findings in a variety of document types and formats that define impacts to the business and provide actionable insights and recommendations to inform decision making for various stakeholders and lines of business.
Develop a CI roadmap, create and manage a CI data repository for use by internal stakeholders, and prepare and maintain comprehensive competitor profiles and other deliverables.
Create and support the presentation of environmental and market scan information to the Board (twice yearly), the Executive Leadership Team (eight times/year), and other internal stakeholders on a periodic basis.
Strengthen Capital Blue Cross' competitive position in market by supporting the development of our product portfolio through benefit research and analysis.
Serve as a liaison to the Blues Intelligence Group and Blue Cross Blue Shield Association (BCBSA) Competitive Intelligence workgroup and develop and maintain CI relationships at other Blue Plans.
Manage relationships with vendors used for competitive intelligence functions, evaluating their effectiveness and making recommendations toward corporate competitive intelligence goals.
Perform other duties as requested to support the Corporate Strategy unit, including writing content for various company projects and initiatives.
Skills:
Critical thinking, analytical and research skills with the ability to produce actionable insights from information gathered to drive decision making.
Strategic thinker with an understanding of the company's vision and how it relates to the changing industry environment.
Highly developed communications skills--ability to write, edit, speak effectively and summarize complex information to various audiences including the C-suite.
Ability to interpret customer needs and provide research, analyses, insights and recommendations.
Strong project management skills including the ability to develop, prioritize, and coordinate the implementation of major projects/deliverables and meet deadlines.
Strong interpersonal skills.
Ability to establish/maintain relationships with stakeholders and collaborate in a matrix environment.
Ability to work independently while juggling multiple priorities.
Comfort in ambiguity - adaptability in less-structured environments (able tojump in and contribute even when facts are not yet 100% clear).
Self-directed, innovative thinker and leader with a strong sense of accountability Collaborator who can work with multiple business areas to quickly understand their CI needs and be able to deliver a quality work product addressing them.
Effective project manager who can adapt to changing workload requirements.
Success in this position will be driven by a natural intellectual curiosity, enthusiasm and flexibility Knowledge:
Secondary research techniques and CI best practices.
PC-based software packages (e.
g.
, Word, Excel, , PowerPoint) to perform research/analysis/project tasks and prepare reports and dashboards.
Knowledge of health insurance industry and healthcare delivery systems including health plan products and services.
Experience:
3 years of proven experience in the health insurance or healthcare industry.
Knowledge of and experience with competitive / marketplace research tools and analytics.
Demonstrated experience in leading and/or coordinating major projects.
Experience translating complex concepts to be understood by a variety of audiences.
Experience working independently and collaboratively in a group to meet changing needs of a competitive market/environment.
Education and Certifications:
Bachelor's degree in marketing, communications, business, or other related field.
Work Environment:
This is a hybrid position requiring the employee to come on-site to the office 4-5 days/per month.
Physical Demands:
While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
The employee must occasionally lift and/or move up to 5 pounds.
Other:
Travel Requirements:
Minimal - potential travel to Chicago for the BCBSA Competitive Intelligence meeting About Us:
Capital Blue Cross is the leading health solutions and insurance company in Central Pennsylvania and the Lehigh Valley.
As a partner in the community's health for over 80 years, Capital Blue Cross offers employees excellent pay, bonus opportunities, benefits, health and wellness incentives, opportunities for career advancement and community involvement, and work-life balance.
In return, every member of our workforce plays an important part in something much bigger:
working together and making a difference every day to improve the health and well-being of our members and the communities in which they live.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$59.
6K - $75.
5K a year Estimated:
$59.
6K - $75.
5K a year Position Description:
Capital Blue Cross has an exciting opportunity for a Competitive Intelligence Analyst to join our award-winning organization.
Since 2014, Capital Blue Cross has scored higher than all health insurance providers publicly measured in the American Customer Satisfaction Index (ACSI) and is proud to be named a Best Places to work in PA, Harrisburg Magazine's Simply the Best, and Highest Member Satisfaction J.
D.
Power Award.
Responsibilities and
Qualifications:
Duties and
Responsibilities:
Provide market intelligence expertise, monitor, track, research and analyze market/competitor/industry data including threats and trends, synthesize findings in a variety of document types and formats that define impacts to the business and provide actionable insights and recommendations to inform decision making for various stakeholders and lines of business.
Develop a CI roadmap, create and manage a CI data repository for use by internal stakeholders, and prepare and maintain comprehensive competitor profiles and other deliverables.
Create and support the presentation of environmental and market scan information to the Board (twice yearly), the Executive Leadership Team (eight times/year), and other internal stakeholders on a periodic basis.
Strengthen Capital Blue Cross' competitive position in market by supporting the development of our product portfolio through benefit research and analysis.
Serve as a liaison to the Blues Intelligence Group and Blue Cross Blue Shield Association (BCBSA) Competitive Intelligence workgroup and develop and maintain CI relationships at other Blue Plans.
Manage relationships with vendors used for competitive intelligence functions, evaluating their effectiveness and making recommendations toward corporate competitive intelligence goals.
Perform other duties as requested to support the Corporate Strategy unit, including writing content for various company projects and initiatives.
Skills:
Critical thinking, analytical and research skills with the ability to produce actionable insights from information gathered to drive decision making.
Strategic thinker with an understanding of the company's vision and how it relates to the changing industry environment.
Highly developed communications skills--ability to write, edit, speak effectively and summarize complex information to various audiences including the C-suite.
Ability to interpret customer needs and provide research, analyses, insights and recommendations.
Strong project management skills including the ability to develop, prioritize, and coordinate the implementation of major projects/deliverables and meet deadlines.
Strong interpersonal skills.
Ability to establish/maintain relationships with stakeholders and collaborate in a matrix environment.
Ability to work independently while juggling multiple priorities.
Comfort in ambiguity - adaptability in less-structured environments (able tojump in and contribute even when facts are not yet 100% clear).
Self-directed, innovative thinker and leader with a strong sense of accountability Collaborator who can work with multiple business areas to quickly understand their CI needs and be able to deliver a quality work product addressing them.
Effective project manager who can adapt to changing workload requirements.
Success in this position will be driven by a natural intellectual curiosity, enthusiasm and flexibility Knowledge:
Secondary research techniques and CI best practices.
PC-based software packages (e.
g.
, Word, Excel, , PowerPoint) to perform research/analysis/project tasks and prepare reports and dashboards.
Knowledge of health insurance industry and healthcare delivery systems including health plan products and services.
Experience:
3 years of proven experience in the health insurance or healthcare industry.
Knowledge of and experience with competitive / marketplace research tools and analytics.
Demonstrated experience in leading and/or coordinating major projects.
Experience translating complex concepts to be understood by a variety of audiences.
Experience working independently and collaboratively in a group to meet changing needs of a competitive market/environment.
Education and Certifications:
Bachelor's degree in marketing, communications, business, or other related field.
Work Environment:
This is a hybrid position requiring the employee to come on-site to the office 4-5 days/per month.
Physical Demands:
While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
The employee must occasionally lift and/or move up to 5 pounds.
Other:
Travel Requirements:
Minimal - potential travel to Chicago for the BCBSA Competitive Intelligence meeting About Us:
Capital Blue Cross is the leading health solutions and insurance company in Central Pennsylvania and the Lehigh Valley.
As a partner in the community's health for over 80 years, Capital Blue Cross offers employees excellent pay, bonus opportunities, benefits, health and wellness incentives, opportunities for career advancement and community involvement, and work-life balance.
In return, every member of our workforce plays an important part in something much bigger:
working together and making a difference every day to improve the health and well-being of our members and the communities in which they live.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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