Help Desk
skillsessential skillsessential Harrisburg, PA Harrisburg, PA Full-time Full-time $20.
25 - $27.
70 an hour $20.
25 - $27.
70 an hour 14 hours ago 14 hours ago 14 hours ago Help Desk The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner.
Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 1
years previous IT Service Desk and/or Call Center experience required.
Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.
Required / Desired Skills Skill Required / Desired Amount of Experience 1
years' previous IT Service Desk and/or Call Center experience requiredRequired1Years Experience with call tracking and ticketing softwareRequired1Years Attentive to details and ability to be resourceful (using supplied documentation)Required1Years Ability to support users with limited knowledge of computers, software, hardware and systemsRequired1Years Above average communication skills and telephone manner.
Required1Years Basic User & Security Group Active Directory administrationRequired1Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Required1Years Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)Required1Years Excellent organizational skillsRequired You will be a self-motivated achiever who gains satisfaction from providing excellent customer serviceRequired Job Type:
Full-time Salary:
$20.
25 - $27.
70 per hour Experience level:
1 year 2 years Schedule:
8 hour shift Ability to commute/relocate:
Harrisburg, PA 17104:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
25 - $27.
70 an hour $20.
25 - $27.
70 an hour 14 hours ago 14 hours ago 14 hours ago Help Desk The Help Desk Analyst performs the skills listed below- Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
Experience with call tracking and ticketing software Attentive to details and ability to be resourceful (using supplied documentation) Ability to support users with limited knowledge of computers, software, hardware, and systems Above average communication skills and telephone manner.
Excellent organizational skills Basic User & Security Group Active Directory administration Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service 1
years previous IT Service Desk and/or Call Center experience required.
Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.
Required / Desired Skills Skill Required / Desired Amount of Experience 1
years' previous IT Service Desk and/or Call Center experience requiredRequired1Years Experience with call tracking and ticketing softwareRequired1Years Attentive to details and ability to be resourceful (using supplied documentation)Required1Years Ability to support users with limited knowledge of computers, software, hardware and systemsRequired1Years Above average communication skills and telephone manner.
Required1Years Basic User & Security Group Active Directory administrationRequired1Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365Required1Years Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)Required1Years Excellent organizational skillsRequired You will be a self-motivated achiever who gains satisfaction from providing excellent customer serviceRequired Job Type:
Full-time Salary:
$20.
25 - $27.
70 per hour Experience level:
1 year 2 years Schedule:
8 hour shift Ability to commute/relocate:
Harrisburg, PA 17104:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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