Analyst, Customer Engagement Solutions
Job TitleAnalyst, Customer Engagement SolutionsJob DescriptionUS - Remote (Work from Home)Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of high performing teams? Do you have the desire to be part of a company whose vision is to continuously be the greatest customer engagement services company in the world? Do you want to be part of a company that is rich in Diversity and Talent? Then we have the perfect role for you!At Concentrix Catalyst, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience (CX) improvements.
We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients' brands.
Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix Catalyst is searching for a talented CX Engagement Solutions Analyst to support a team through transformational projects.
Candidate will work with large clients, interface with internal and external stakeholders, and help develop recommendations for improvement.
This role is responsible for executing assigned tasks as they relate the project or needs of the client.
The Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives.
You are self-sufficient and self-motivated, but also a strong team player.
You have strong organizational, multitasking, and planning skills, along with a high commitment to quality and outstanding internal and external customer service.
Essential Functions/Core Responsibilities Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager Participate in the gathering and review of client data, information, or documentation related to existing business operations, processes, capabilities, and metrics Support the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative Assist in development of client deliverables which include but are not limited to ROI analysis, statistical analysis, strategic assessments, communications, and business processes Candidate Background & Profile Bachelor's degree in related field from a four-year college or university with less than two years of consulting or analytics experience preferred Desire to work on team deliverables where individual achievements are components of a larger effort Ability to multi-task, prioritize, and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop relationships Proficient in Microsoft Office LocationUSA, AL, Work-at-HomeLanguage RequirementsTime TypeFull timePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />-Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Assessments Attention To Detail Business Processes Communication Curiosity Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
We focus on tapping into sentiment and building an emotional connection that keeps customers fanatical about our clients' brands.
Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance.
We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.
Concentrix Catalyst is searching for a talented CX Engagement Solutions Analyst to support a team through transformational projects.
Candidate will work with large clients, interface with internal and external stakeholders, and help develop recommendations for improvement.
This role is responsible for executing assigned tasks as they relate the project or needs of the client.
The Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives.
You are self-sufficient and self-motivated, but also a strong team player.
You have strong organizational, multitasking, and planning skills, along with a high commitment to quality and outstanding internal and external customer service.
Essential Functions/Core Responsibilities Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager Participate in the gathering and review of client data, information, or documentation related to existing business operations, processes, capabilities, and metrics Support the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative Assist in development of client deliverables which include but are not limited to ROI analysis, statistical analysis, strategic assessments, communications, and business processes Candidate Background & Profile Bachelor's degree in related field from a four-year college or university with less than two years of consulting or analytics experience preferred Desire to work on team deliverables where individual achievements are components of a larger effort Ability to multi-task, prioritize, and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop relationships Proficient in Microsoft Office LocationUSA, AL, Work-at-HomeLanguage RequirementsTime TypeFull timePhysical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https:
//www.
concentrix.
com/resource/job-applicant-privacy-notice-for-california-residents/) />Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.
12.
pdf) />-Spanish ( https:
//www.
eeoc.
gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.
12.
pdf) />To request a reasonable accommodation please click here ( https:
//jobs.
concentrix.
com/global/en/reasonable-accomodation).
If you wish to review the Affirmative Action Plan, please click here ( https:
//jobs.
concentrix.
com/global/en/affirmative-action).
Recommended Skills Assessments Attention To Detail Business Processes Communication Curiosity Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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