BlueCard Provider Service Rep
3.
5 Harrisburg, PA Harrisburg, PA Full-time Full-time Estimated:
$63.
9K - $80.
9K a year Estimated:
$63.
9K - $80.
9K a year 4 days ago 4 days ago 4 days ago Position Description:
The Provider Services Representatives (PSRs) are the front-line team at Capital BlueCross (CBC) and are responsible for handling all customer inquiries through multiple channels (i.
e.
, phone, web, electronic, and/or face-to-face) by using material and tools with accuracy and precision.
This incumbent will be responsible for effectively presenting and discussing our products and services, creating and maintaining positive relationships and for exceeding quality, productivity, and ultimate performance goals.
This incumbent will be required to initially attend a training class in addition to ongoing periodic refresher trainings to service our customers as business needs permit.
Responsibilities and
Qualifications:
Customer-Focus:
Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communication skills Effectively present and discuss the products and services to external and internal customers with integrity and understanding and accuracy with every interaction Focus on customer retention through first call resolution of concerns Establish and maintain positive relationships with customers on behalf of the company by taking personal and complete responsibility for each customer interaction Ensure all customers' needs are completely met, timely, without elevation if possible If business needs permit, support the efforts of CBC sales representatives by conducting onsite and/or community-based educational meetings Performance standards, business metrics and process improvements:
Large emphasis on quality, productivity, adherence, handle time, and not negatively affective and jeopardizing CBC customer relations, internally and externally Complete ongoing training to stay abreast of products, services and policy changes Improve quality of work on a daily basis by learning and employing new skills or adapting pervious processes to mirror the fit-for-excellence company culture Recognize, document, and alert supervisors of trends in customer calls Conduct self in a manner consistent with the values of the organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Harrisburg, PA Harrisburg, PA Full-time Full-time Estimated:
$63.
9K - $80.
9K a year Estimated:
$63.
9K - $80.
9K a year 4 days ago 4 days ago 4 days ago Position Description:
The Provider Services Representatives (PSRs) are the front-line team at Capital BlueCross (CBC) and are responsible for handling all customer inquiries through multiple channels (i.
e.
, phone, web, electronic, and/or face-to-face) by using material and tools with accuracy and precision.
This incumbent will be responsible for effectively presenting and discussing our products and services, creating and maintaining positive relationships and for exceeding quality, productivity, and ultimate performance goals.
This incumbent will be required to initially attend a training class in addition to ongoing periodic refresher trainings to service our customers as business needs permit.
Responsibilities and
Qualifications:
Customer-Focus:
Manage telephone, electronic, and face-to-face interactions professionally, efficiently and with excellent communication skills Effectively present and discuss the products and services to external and internal customers with integrity and understanding and accuracy with every interaction Focus on customer retention through first call resolution of concerns Establish and maintain positive relationships with customers on behalf of the company by taking personal and complete responsibility for each customer interaction Ensure all customers' needs are completely met, timely, without elevation if possible If business needs permit, support the efforts of CBC sales representatives by conducting onsite and/or community-based educational meetings Performance standards, business metrics and process improvements:
Large emphasis on quality, productivity, adherence, handle time, and not negatively affective and jeopardizing CBC customer relations, internally and externally Complete ongoing training to stay abreast of products, services and policy changes Improve quality of work on a daily basis by learning and employing new skills or adapting pervious processes to mirror the fit-for-excellence company culture Recognize, document, and alert supervisors of trends in customer calls Conduct self in a manner consistent with the values of the organization.
Estimated Salary: $20 to $28 per hour based on qualifications.
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