Telephone Operator- FT Days/ Evenings
3.
5 Harrisburg, PA Harrisburg, PA Full-time Full-time $17.
38 - $26.
00 an hour $17.
38 - $26.
00 an hour Join our team of Life Changers! UPMC is hiring a Full-Time, Telephone Operator to support the Day/Evening shift office in Harrisburg.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.
The Ideal Candidate is required to have 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience Day/Evening Shift is M-F 10am to 6:
30pm, Rotating Weekends & Holidays 3pm to 11pm Apply today! Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.
) and transfer call.
Provide status report on any page in progress to the individual requesting the page.
High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.
e.
, fire, trouble, disaster, etc.
).
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days Act 34 with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Harrisburg, PA Harrisburg, PA Full-time Full-time $17.
38 - $26.
00 an hour $17.
38 - $26.
00 an hour Join our team of Life Changers! UPMC is hiring a Full-Time, Telephone Operator to support the Day/Evening shift office in Harrisburg.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.
The Ideal Candidate is required to have 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience Day/Evening Shift is M-F 10am to 6:
30pm, Rotating Weekends & Holidays 3pm to 11pm Apply today! Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.
) and transfer call.
Provide status report on any page in progress to the individual requesting the page.
High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week.
Ability to interpret procedure manuals (i.
e.
, fire, trouble, disaster, etc.
).
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days Act 34 with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran.
Estimated Salary: $20 to $28 per hour based on qualifications.
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