Help Desk / IT Support- Harrisburg, PA- Onsite
Hi, Hope you are doing good! We are looking candidates for the below requirement for one of our direct clients.
Please go through the below job description and let me know if you are interested to apply.
Position:
Help Desk / IT Support Location:
Hybrid in Harrisburg, PA Duration:
12
Months
Job Description:
Help Desk / IT Support (Hybrid in Harrisburg, PA) needed --- Local Candidates to Harrisburg, PA Information Technology degree/education OR applicable work experience 5 years' experience in a Help Desk / IT Support role Experience and proficiency with Windows and Microsoft Server Ability to run a Microsoft and a Linux Command line OR technical aptitude to be trained on this.
Monitor the system daily and be the first point of contact for issues that arise Perform troubleshooting and resolve issues Create help desk tickets when needed Interface between the customer and the program operational team to facilitate diagnosis and repair of problems Be prepared to travel for customer interaction and field support if needed Be the customer advocate.
Work to build a strong customer relationship to enhance the value of the IT solution.
At least 80% of the work will be back-end support.
The remaining 10-20% of the work will be front-end field service.
There is an on-call rotation and this person will be required to be on-call 24/7 which includes after-hours and weekends.
There will be a combination of customer-facing and back-end support requiring an on-site presence (on-site support at PSP HQ) This resource will be the face of our client at the Commonwealth of PA.
All of the different locations should know who this person is and know they can reach out to this person for help.
Day to day this person will be tasked with addressing system issues including software, network, and hardware troubleshooting.
The typical day will consist of addressing system issues including software, network, and hardware troubleshooting.
Support a dynamic IT program.
Our client just deployed their software and they need this resource to remain onsite to provide ongoing support and customer service Looking for a resource that can troubleshoot workstation issues and do basic LINUX work to collect logs.
They will be using remote access to get into workstations at other locations to help resolve issues.
They will be trained on our client's software and all the hardware is the State of PA's.
The resource needs to be comfortable with Windows and Linux.
We also need the soft skills of this person to be really good.
They are looking for a resource who has both the soft people skills and hard technical skills required to master the program's technology and manage customer relationships.
This person needs to have strong communication and the ability to troubleshoot technical issues that may arise with the program.
Monitor the system daily and be the first point of contact for issues that arise Perform troubleshooting and resolve issues Create help desk tickets when needed Interface between the customer and the program operational team to facilitate diagnosis and repair of problems Be prepared to travel for customer interaction and field support if needed Be the customer advocate.
Work to build a strong customer relationship to enhance the value of the IT solution Kindest regards, Sarath Talent Acquisition Specialist Avtech Solutions Inc.
, -Ext(507) mailto:
LinkedIn:
;br /> ;/div> Help Desk / IT Support- Harrisburg, PA- Onsite Recommended Skills Customer Relationship Management Customer Service Field Service Management Help Desk Information Technology Interpersonal Skills Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t1ym5w878j9rttg8t', 'ExternalApply-j3t1ym5w878j9rttg8t'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Please go through the below job description and let me know if you are interested to apply.
Position:
Help Desk / IT Support Location:
Hybrid in Harrisburg, PA Duration:
12
Months
Job Description:
Help Desk / IT Support (Hybrid in Harrisburg, PA) needed --- Local Candidates to Harrisburg, PA Information Technology degree/education OR applicable work experience 5 years' experience in a Help Desk / IT Support role Experience and proficiency with Windows and Microsoft Server Ability to run a Microsoft and a Linux Command line OR technical aptitude to be trained on this.
Monitor the system daily and be the first point of contact for issues that arise Perform troubleshooting and resolve issues Create help desk tickets when needed Interface between the customer and the program operational team to facilitate diagnosis and repair of problems Be prepared to travel for customer interaction and field support if needed Be the customer advocate.
Work to build a strong customer relationship to enhance the value of the IT solution.
At least 80% of the work will be back-end support.
The remaining 10-20% of the work will be front-end field service.
There is an on-call rotation and this person will be required to be on-call 24/7 which includes after-hours and weekends.
There will be a combination of customer-facing and back-end support requiring an on-site presence (on-site support at PSP HQ) This resource will be the face of our client at the Commonwealth of PA.
All of the different locations should know who this person is and know they can reach out to this person for help.
Day to day this person will be tasked with addressing system issues including software, network, and hardware troubleshooting.
The typical day will consist of addressing system issues including software, network, and hardware troubleshooting.
Support a dynamic IT program.
Our client just deployed their software and they need this resource to remain onsite to provide ongoing support and customer service Looking for a resource that can troubleshoot workstation issues and do basic LINUX work to collect logs.
They will be using remote access to get into workstations at other locations to help resolve issues.
They will be trained on our client's software and all the hardware is the State of PA's.
The resource needs to be comfortable with Windows and Linux.
We also need the soft skills of this person to be really good.
They are looking for a resource who has both the soft people skills and hard technical skills required to master the program's technology and manage customer relationships.
This person needs to have strong communication and the ability to troubleshoot technical issues that may arise with the program.
Monitor the system daily and be the first point of contact for issues that arise Perform troubleshooting and resolve issues Create help desk tickets when needed Interface between the customer and the program operational team to facilitate diagnosis and repair of problems Be prepared to travel for customer interaction and field support if needed Be the customer advocate.
Work to build a strong customer relationship to enhance the value of the IT solution Kindest regards, Sarath Talent Acquisition Specialist Avtech Solutions Inc.
, -Ext(507) mailto:
LinkedIn:
;br /> ;/div> Help Desk / IT Support- Harrisburg, PA- Onsite Recommended Skills Customer Relationship Management Customer Service Field Service Management Help Desk Information Technology Interpersonal Skills Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3t1ym5w878j9rttg8t', 'ExternalApply-j3t1ym5w878j9rttg8t'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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