Help Desk
DevCare Solutions Pvt.
, Ltd.
DevCare Solutions Pvt.
, Ltd.
Harrisburg, PA Harrisburg, PA Contract Contract $21 - $24 an hour $21 - $24 an hour 23 hours ago 23 hours ago 23 hours ago Overview:
We are seeking a Help Desk Analyst to join our team in.
As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users.
This is a great opportunity for someone with strong troubleshooting skills and a passion for customer service.
Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person - Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals - Install, configure, and update software applications - Assist with user account management, including password resets and access permissions - Collaborate with other IT teams to escalate and resolve complex technical issues - Document all support activities and resolutions in the ticketing system - Provide training and guidance to end-users on basic software functionality
Experience:
- Previous experience in a help desk or technical support role - Strong knowledge of computer hardware and software troubleshooting - Familiarity with GPO (Group Policy Objects) administration - Experience with software deployment tools such as SCCM (System Center Configuration Manager) - Working knowledge of TCP/IP networking protocols, DNS (Domain Name System), and remote connectivity - Excellent communication skills, both verbal and written - Ability to prioritize tasks and work efficiently in a fast-paced environment - Experience using ticketing systems such as Remedy is a plus We offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and opportunities for professional development.
If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity.
Note:
Please do not include any contact information or placeholders for email or phone number in the job description.
Job Type:
Contract Pay:
$21.
00 - $24.
00 per hour Expected hours:
37.
5 per week Experience level:
2 years Schedule:
8 hour shift Day shift Monday to Friday Weekends as needed Ability to Relocate:
Harrisburg, PA 17104:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
, Ltd.
DevCare Solutions Pvt.
, Ltd.
Harrisburg, PA Harrisburg, PA Contract Contract $21 - $24 an hour $21 - $24 an hour 23 hours ago 23 hours ago 23 hours ago Overview:
We are seeking a Help Desk Analyst to join our team in.
As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users.
This is a great opportunity for someone with strong troubleshooting skills and a passion for customer service.
Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person - Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals - Install, configure, and update software applications - Assist with user account management, including password resets and access permissions - Collaborate with other IT teams to escalate and resolve complex technical issues - Document all support activities and resolutions in the ticketing system - Provide training and guidance to end-users on basic software functionality
Experience:
- Previous experience in a help desk or technical support role - Strong knowledge of computer hardware and software troubleshooting - Familiarity with GPO (Group Policy Objects) administration - Experience with software deployment tools such as SCCM (System Center Configuration Manager) - Working knowledge of TCP/IP networking protocols, DNS (Domain Name System), and remote connectivity - Excellent communication skills, both verbal and written - Ability to prioritize tasks and work efficiently in a fast-paced environment - Experience using ticketing systems such as Remedy is a plus We offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and opportunities for professional development.
If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity.
Note:
Please do not include any contact information or placeholders for email or phone number in the job description.
Job Type:
Contract Pay:
$21.
00 - $24.
00 per hour Expected hours:
37.
5 per week Experience level:
2 years Schedule:
8 hour shift Day shift Monday to Friday Weekends as needed Ability to Relocate:
Harrisburg, PA 17104:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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