Customer Care Call Center Representative

Company Name:
Title: Customer Care Call Center Representative
The Customer Care Call Center handles all telephone, e-mail and Web site inquiries for the
Department of Transportation, Safety Administration. Duties and responsibilities of a Customer Care Specialist include, but are not limited to:
A. Respond to customer inquiries/requests
B. Provide professional assistance at all times
C. General Care Center responsibilities
Location: Harrisburg, PA
Contract length: 7 Months(Temp to Perm opportunity)
Who to Contact: Raymond Brown or Therese Houze
To Apply: Send Resume to 17193-
Additional Information:
Must be able to pass a background and drug screen
US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time
Ability to read, comprehend and utilize reference manuals
Ability to understand and follow oral and written instructions
Strong written and verbal communication skills to ensure effective interactions and follow up
Ability to clearly communicate complex business issues in order to adequately and completely respond to customer inquiries
Ability to utilize appropriate discretion and judgment in dispensing information, which may be susceptible to misunderstanding or misuse
Ability to understand customers' needs quickly and develop appropriate response to provide customer satisfaction
Ability to identify when assistance is needed, and to seek assistance accordingly to ensure accurate information is disseminated or escalation is sought when requested or required to best serve the customer
Ability to apply effective and empathetic listening in conversations with customers
Ability to effectively relate to others and to work as part of a team
Multi-tasking ability and strong organization skills
Experience in responding to verbal customer inquiries
Ability to add, subtract, multiply, divide, and perform arithmetic calculations involving monetary units.
Ability to use office equipment such as PCs, copier, and fax machine
Uses personal
or computer terminal and views work product on computer monitor
Quick-reaction/customer-focused team environment
Flexible work hours likely, split shifts possible
Handles information of sensitive and/or business-confidential nature
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis,
and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver
for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

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