Front Desk Manager (FDSR II)

Company Name:
La Quinta Inns & Suites
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Front Desk Manager (FDSR II) Job Summary:
Here's your opportunity to "Work on the bright side "! La Quinta Inns & Suites , a leader in the hospitality industry, is seeking a Front Desk Manager who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for supervising the operation of the hotel's front desk; responding to and resolving customer complaints and concerns; and performing the tasks of a Front Desk Sales Representative (FDSR), to include operating systems for PBX, reservations, and guest check-in/out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day. Other Key duties include, but are not limited to:
Assist the General Manager with preparing FDSR work schedules and directing staff to adhere to schedules. Adjust schedules as needed to meet business demands.
Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc.
Train front desk staff in technical duties, guest service skills, and telephone sales skills.
Advise and consult with General Manager in situations of employee performance and employee behavior that may require counseling and/or discipline.
When applicable for a specific property, book group functions and meeting room(s) space.
Serve as Manager-on-Duty in the absence of the General Manager.
Process guest registrations, including the computation and collection of payment.
Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
Maintain room status inventory.
Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Send and receive telephone calls and facsimiles; sort incoming mail and messages.
Conduct night audit as assigned.
Minimum Experience, Education, Skill & Physical Requirements:
Must have a high school diploma or equivalent
Previous hotel experience is required; supervisory experience preferred.
Must be flexible in hours and days worked.
Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must have sound judgment and discretional skills and be able to work with little supervision.
Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
Must be able to work with sensitive and confidential material.
Must be able to stand for long periods of time
Must be able to lift 25 - 50 lbs and carry up to 10 lbs
Must have sound judgment and discretional skills and be able to work with little or no supervision.

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